Shipping & Returns


SHIPPING OPTIONS

We offers free Free economy shipping on all orders .

Some products have multiple shipping options. These can be selected during checkout.

Allow 3 – 10 business days for receipt within the United States. This time frame includes both processing and shipping time.

SAME-DAY SHIPPING

Some items on our site can be shipped the same day if the order is placed before the designated cut-off time.

Cut-off times are in Eastern Time and are called out on the product details page underneath the price.

INTERNATIONAL SHIPPING IS AVAILABLE

DELIVERY TIMES

Allow 3-10 business days for receipt within the United States when you order with free economy shipping options on orders over $50.

As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-5 business days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the UPS transit time from our warehouse(s) to your shipping address.Tracking no. will inform to your email.

ORDER TRACKING

If you provide a valid email address when you place your order, you will receive two kinds of emails:

  1. Immediately after you place an order, you will receive an email with the subject line "Shoes.com Order Confirmation". This email confirms your order was received and is being processed.

  2. When your order ships, you will receive an email with the subject line "Shoes.com Order Shipment Confirmation" that contains your shipment tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you.

 

If your order appears late, you should consider the following:

  • Delivery occurs only on business days, Mondays through Fridays.

  • There are certain holidays that carriers do not pick up or deliver.

  • It may take 24 hours before tracking information appears on the UPS website.

30 days returns

Returns are simple.

  • Items must be sent back within 30 days from the purchase date, though during the holiday season (November 1 – January 1) we'll give you up to 90 days from the purchase date to make gift-giving easier
  • Items should be unworn and include all original tags and packaging.
  • Place the shoes in the original shoe box and ship the shoe box back in a separate shipping box (either the original shipping box the shoes came in or a shipping box with no other exposed labels).  Placing the shipping label on the shoe box will result in a denial of refund.
  • All original packaging should be included. Place the shoes in the original shoe box and ship the shoe box back in a separate shipping box (either the original delivery box or a shipping box with no other exposed labels)
  • You'll be provided with a prepaid return-shipping label for each item
  • Items should always be mailed back to us, not the manufacturer
  • Refunds are applied via the original payment method within 5 business days of receipt at our warehouse
  • Unfortunately, we cannot reimburse any expedited shipping fees added to your original order
  • Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card

 

USEFUL LINKS
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